Microsoft extends Dynamics support, promises road mapsMicrosoft will offer five years of extended support beyond the five-year mainstream support period for its CRM, ERP, and retail management products. The plan, called Business Ready Customer Care, was first introduced during a keynote speech at Convergence 2007. These means customers won't necessarily be forced to upgrade. The price of the support will vary according to what software the customer has.
Per Barb Edson, senior marketing director for Microsoft's Dynamics products - "We don't want customers to upgrade on our timeline."
GP 11 will be built on Microsoft's next release of its Office suite, called Office 14, Microsoft said. Those products will ship within 90 days of Office 14, which is scheduled for release in 2009, he said. Road maps should be published soon for both of those products.